Shipping and Delivery Policy

Shipping and Delivery Policy

Effective date: 19/10/2026
Last updated: 19/10/2026

1. Overview

Memeilo sells paperback books, ebooks and paperback-and-ebook combo offers through https://memeilo.com.

Physical books are fulfilled through Lulu Direct’s print-on-demand service. Ebooks are delivered digitally after purchase.

This policy explains physical shipping, digital delivery, delivery estimates, shipping charges and what to do when an order encounters a problem.

2. Shipping Destinations

We offer physical-book delivery to destinations available through our store’s checkout and fulfilment arrangements.

Although Lulu supports international book fulfilment, not every destination, product or delivery method is necessarily available for every order.

The destinations available to you and the shipping options offered at checkout determine whether a physical order can be placed.

If your country or address is unavailable, contact us before ordering at lokorio@memeilo.com.

3. Order Processing and Printing

Paperback books are generally printed after an order has been placed and processed.

The order may pass through several stages:

  1. Order placement and payment processing.
  2. Transfer of the required order information to Lulu Direct.
  3. Book production and preparation for shipment.
  4. Dispatch and delivery by the applicable carrier.

Production times may vary according to the book, printing facility, order volume and other operational factors.

4. Shipping Charges

Customers pay the shipping charges displayed at checkout for physical orders, unless an offer expressly provides otherwise.

Please review the shipping amount, delivery method and destination before completing your purchase.

For a combo containing a paperback and ebook, shipping charges relate to the physical component. The ebook is delivered digitally and is not shipped as a physical parcel.

5. Delivery Estimates

Any production or delivery estimate shown on the website or provided in an order communication is an estimate, not a guaranteed arrival date, unless expressly stated otherwise.

Actual delivery times may vary because of:

  • Printing and production schedules.
  • Carrier operations.
  • Destination and shipping method.
  • Customs processing or import restrictions.
  • Weather, transport disruptions or other circumstances beyond reasonable control.

Where a material delay becomes known to us, we will make reasonable efforts to assist and provide relevant updates.

Your mandatory consumer rights concerning delayed or undelivered orders remain unaffected.

6. Tracking

Where tracking is available, tracking information will be provided or communicated when it becomes available through the fulfilment process.

Tracking availability and update frequency depend on the shipping method and carrier.

If you have not received expected tracking information or need assistance with an order, contact lokorio@memeilo.com with your order number.

7. Accurate Delivery Information

Customers are responsible for entering a complete and accurate delivery address at checkout.

If you discover an error, contact us as soon as possible. We will check whether a change can be made, but changes may not be possible once production or shipment has progressed.

If a parcel is delayed, returned or undeliverable because of an address problem, we will review the circumstances and explain the available options. Any additional charges or remedies will be handled consistently with applicable law.

8. Customs Duties and Import Taxes

International shipments may be subject to customs checks, import duties, taxes or other charges imposed by the destination country.

Where such charges are not collected at checkout or included in the stated purchase price, the customer may be responsible for paying them, subject to applicable law and the actual shipping arrangement.

We will not guarantee that an international order is exempt from customs charges.

Customers should check local import requirements before placing an order if they have concerns about restricted items, taxes or delivery requirements.

9. Missing, Damaged or Incorrect Books

If a physical book arrives damaged, has a printing defect or is incorrect, please contact us promptly at lokorio@memeilo.com.

Include:

  • Your order number.
  • A description of the problem.
  • Photographs of the book or packaging where relevant.
  • Any other information reasonably needed to investigate the issue.

We will review the complaint and, where appropriate, work with Lulu Direct to investigate and arrange a suitable remedy.

For issues covered by Lulu’s applicable manufacturing-defect replacement process, its current merchant guidance describes a 60-day replacement period. Please report problems promptly so that we can assess them within the applicable timeframe.

This operational timeframe does not limit any longer or different remedy required by applicable law.

10. Ebooks and Digital Delivery

Ebooks are delivered through the digital download process offered by our store after purchase.

No physical shipping fee applies to a standalone ebook unless the checkout expressly states otherwise.

If a download link is missing, expired or not working, contact us at lokorio@memeilo.com. Please provide your order number and the email address used for the purchase.

We will make reasonable efforts to restore access or provide another appropriate solution.

11. Combo Orders

A paperback-and-ebook combo has two delivery components:

  • The paperback is printed and shipped.
  • The ebook is delivered digitally.

These components may become available at different times.

If the physical book is delayed but the ebook is accessible, or if the ebook is unavailable but the physical order is progressing, contact us. We will assess the affected component and explain the available options.

12. Contact

For shipping and delivery questions, contact:

Memeilo Lakefronts Finds (Memeilo)
Email: lokorio@memeilo.com
Telephone: +254106727518
Website: https://memeilo.com