Privacy Policy

Effective date: 19/10/2026
Last updated: 19/10/2026

1. Introduction

Memeilo Lakefronts Finds, trading as Memeilo (“Memeilo”, “we”, “us” or “our”), operates https://memeilo.com.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase a paperback or ebook, purchase a paperback-and-ebook combo, contact us, or subscribe to our marketing communications.

Business contact details

• Business name: Memeilo Lakefronts Finds
• Trading name: Memeilo
• Business address: 16 Lodwar, Turkana Central-30500, Kenya
• Email: lokorio@memeilo.com
• Telephone: +254106727518
• Website: https://memeilo.com

We handle personal information in accordance with applicable data protection laws, including Kenya’s Data Protection Act, 2019, where applicable.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Information you provide

• Name and email address.
• Billing and shipping addresses.
• Information supplied when placing an order.
• Messages, questions, complaints and other communications you send us.
• Preferences and consent choices relating to marketing communications.

Order and transaction information

We may process information about products purchased, order numbers, order status, payment status, delivery details, refunds and customer-service requests.

PayPal processes payment information in connection with payments made through its service. We do not intend to collect or store your full payment-card credentials through our website. The information available to us depends on the payment integration and information returned by PayPal.

Digital product information

When you purchase an ebook, we may process information needed to confirm your purchase, provide the download, respond to access problems and administer any applicable refund request.

Technical information

Our website and its service providers may process technical information such as IP address, browser type, device information, security logs and website usage information where these are collected by the website, hosting provider, security tools or cookies.

The exact technical information collected depends on the services and settings enabled on our website.

3. How We Use Personal Information

We may use personal information to:

1. Process and administer orders.
2. Accept and reconcile payments through PayPal.
3. Send order confirmations and necessary transactional messages.
4. Provide ebook download links and resolve download problems.
5. Submit necessary paperback order details to Lulu Direct for printing and delivery.
6. Respond to enquiries, complaints, refund requests and customer-service issues.
7. Send marketing emails where we have the required permission or another lawful basis.
8. Maintain website security, prevent fraud and investigate misuse.
9. Maintain accounting, transaction and other records required by law.
10. Establish, exercise or defend legal claims.
11. Meet our legal and regulatory obligations.

We will not use personal information for purposes that are incompatible with the purposes for which it was lawfully collected.

4. Legal Grounds for Processing

Where required by applicable law, we process personal information on an appropriate legal basis, which may include:

• Contract: processing necessary to fulfil an order or take steps requested before a purchase.
• Legal obligation: processing necessary to comply with applicable recordkeeping, tax or other legal requirements.
• Legitimate interests: processing necessary for proportionate activities such as website security, fraud prevention and handling certain business enquiries, where permitted by law and balanced against your rights.
• Consent: processing based on your consent, including marketing communications and non-essential tracking where consent is required.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Information With Service Providers

We may share the minimum information reasonably necessary with service providers involved in operating our store and fulfilling purchases.

These may include:

• WooCommerce and WordPress-related services: to operate the online store and administer orders.
• PayPal: to process payments and help prevent fraudulent transactions.
• Lulu Direct: to produce and ship paperback books purchased through Memeilo.
• Website hosting, security and technical service providers: to keep the website available and secure.
• Email and marketing service providers: where used to deliver newsletters and manage subscription preferences.
• Professional advisers, regulators and public authorities: where disclosure is legally required or necessary to protect legal rights.

The actual service providers used by Memeilo may change. We will update this policy where material changes to our processing practices require it.

6. International Data Transfers

Some service providers may process personal information outside Kenya or the country where you live. For example, an international payment or print-fulfilment provider may process order information in another country.

Where personal information is transferred internationally, we will take the steps required by applicable law, including any required safeguards, assessments, notices or consent.

7. Marketing Emails

We may send promotional emails about Memeilo books, publications, products and relevant updates where we have the required consent or other lawful basis.

You can unsubscribe using the link in a marketing email, where provided, or contact us at lokorio@memeilo.com.

Unsubscribing from marketing emails will not prevent us from sending essential transactional messages about an order, payment, download or customer-service request.

We will respect applicable rules concerning consent, unsubscribe requests and the use of email addresses for direct marketing.

8. Cookies and Similar Technologies

Our website may use essential technologies to operate the shopping cart, remember checkout details, maintain security and support website functionality.

Additional cookies or similar technologies may be used if analytics, advertising or other optional services are enabled.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them. See our Cookie Policy for further information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Order, payment, tax and accounting records may need to be retained for legally prescribed periods. Customer-service correspondence may be retained for a reasonable period to resolve disputes and maintain business records. Marketing information will be retained according to our communication practices and applicable law.

When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise dispose of it securely, subject to lawful retention requirements and backups.

Retention periods: [INSERT VERIFIED RETENTION PERIODS OR A SCHEDULE AFTER REVIEWING ACCOUNTING, HOSTING, EMAIL AND BACKUP PRACTICES.]

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

No internet transmission or storage system can be guaranteed completely secure. We will handle suspected personal-data incidents in accordance with applicable legal obligations.

11. Your Privacy Rights

Depending on the law applicable to you, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where the law permits.
• Object to certain processing or request restriction of processing.
• Withdraw consent where processing relies on consent.
• Opt out of direct marketing.
• Lodge a complaint with the relevant data protection authority.

To exercise a privacy right, contact lokorio@memeilo.com and describe your request. We may need to verify your identity before responding.

Kenyan data subjects may also have rights under the Data Protection Act, 2019, and may contact Kenya’s Office of the Data Protection Commissioner where appropriate.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental or guardian involvement is required by applicable law.

Where a child is permitted to make a purchase or use a service under applicable law, we will handle their information in accordance with the relevant legal requirements.

If you believe a child has provided personal information inappropriately, contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links to external websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal obligations.

We will publish the revised policy on this page and update the revision date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

For privacy questions or requests, contact:

Memeilo Lakefronts Finds (Memeilo)
16 Lodwar, Turkana Central-30500, Kenya
Email: lokorio@memeilo.com
Telephone: +254106727518
Website: https://memeilo.com