Terms and Conditions

Effective date: 19/10/2026
Last updated:19/10/2026

1. About Memeilo

Memeilo is the trading name of Memeilo Lakefronts Finds, a registered business name based in Kenya.

These Terms and Conditions govern the use of Memeilo.com and purchases made through our online store.

By using our website, you agree to follow these terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the website.

2. Products We Sell

Memeilo offers books and related publications in different formats, including:

  • Printed paperback books.
  • Downloadable ebooks.
  • Bundles containing a paperback and its corresponding ebook.

Product descriptions, format, contents, price and other relevant information are displayed on the applicable product page.

Please review a product description before placing an order. A paperback and an ebook may have different delivery methods and technical characteristics.

3. Product Descriptions and Availability

We make reasonable efforts to describe our products accurately. However, minor differences in display caused by device settings, screen resolution or colour reproduction may occur.

Physical books are generally printed on demand through Lulu Direct. A book’s production and availability therefore depend on the relevant fulfilment arrangements.

If a product becomes unavailable or an order cannot be fulfilled, we will contact you and explain the available options, including cancellation and a refund where appropriate.

4. Prices, Shipping and Taxes

Prices and the currency applicable to an order will be displayed on the product page or at checkout.

Shipping charges for physical products are payable by the customer at checkout, unless a specific offer states otherwise.

Additional taxes, import duties or customs charges may apply depending on the destination and applicable law. Their treatment will depend on the checkout arrangement and relevant legal requirements.

We will not represent a price as tax-inclusive or a shipment as duty-paid unless that is accurate for the transaction.

If a clear pricing or listing error occurs, we will contact the customer to explain the issue and provide an appropriate resolution consistent with applicable law.

5. Orders and Contract Formation

When you place an order, you are submitting a purchase request.

An automated acknowledgement confirms that we received your order; it does not necessarily mean that the order has been finally accepted.

The order confirmation and any applicable checkout terms will explain whether the contract has been accepted and whether further action is required.

We may decline or cancel an order where legally permitted, for example where payment is not authorised, a product cannot be fulfilled, or fraud is reasonably suspected. Where payment has been taken for an order that cannot be fulfilled, we will arrange an appropriate refund.

6. Payments

Payments are processed through PayPal, subject to PayPal’s applicable terms and availability.

You must provide accurate information required to complete your transaction. Your order may not be processed if payment is declined, reversed or not completed.

Payment information is handled through the payment service and related integrations. Our processing of personal information is explained in our Privacy Policy.

7. Physical Book Fulfilment

Paperback orders are fulfilled through Lulu Direct, which arranges printing and shipping.

We are your point of contact for questions about orders placed on Memeilo.com. If an issue requires assistance from Lulu Direct, we will contact the fulfilment provider as appropriate.

Production and delivery estimates are not guaranteed dates. We will make reasonable efforts to communicate material order updates and assist with delivery problems.

8. Ebooks and Digital Delivery

Ebooks are supplied by digital download after purchase, subject to the website’s checkout and delivery process.

Please ensure that the email address provided at checkout is correct and that your device can open the file format specified on the product page.

If you do not receive a download or cannot access a file, contact lokorio@memeilo.com for assistance.

Digital products are subject to the Digital Product License published on our website. Any cancellation or withdrawal rights are governed by applicable law and our Returns and Refunds Policy.

9. Combo Offers

A combo may include a paperback and an ebook of the same title.

The product listing will identify the components included in the bundle and the applicable price.

The paperback is delivered physically, with shipping charges shown at checkout. The ebook is delivered digitally.

If one component is defective, unavailable or inaccessible, contact us. We will assess the issue and provide an appropriate remedy consistent with the product arrangement and applicable law.

10. Cancellations, Returns and Refunds

Our Returns, Refunds and Cancellations Policy explains how to request assistance.

Physical books printed on demand may be difficult to cancel after production begins. This does not remove any cancellation, withdrawal, refund or other consumer right that applies by law.

Where a book is defective, damaged or incorrectly fulfilled, contact us promptly with your order details.

Digital content may be subject to specific legal requirements concerning consent to immediate delivery and withdrawal rights. We will not rely on a blanket exclusion of refunds where the law does not permit it.

11. Intellectual Property

Unless otherwise stated, original Memeilo publications, puzzle content, written materials, website text, graphics, branding and downloadable files are owned by or licensed to the relevant rights holder.

Purchasing a book or ebook does not transfer copyright ownership to the customer.

You may use purchased content for lawful personal purposes in accordance with the Digital Product License and any other licence stated for the product.

You must not reproduce, distribute, sell, publicly share or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

12. Acceptable Website Use

You must not knowingly use our website to commit fraud, interfere with its operation, attempt unauthorised access, distribute malicious code or infringe another person’s legal rights.

We may take reasonable steps to protect our website and customers where misuse is suspected, subject to applicable law.

13. Third-Party Services

Our store relies on third-party services, including PayPal and Lulu Direct.

Those providers may have their own terms and policies governing their services. This does not remove any legal obligations that Memeilo owes to its customers as the seller.

We are not responsible for the independent operation of third-party websites, but we will handle customer issues within our responsibility and assist where appropriate.

14. Liability and Consumer Rights

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances beyond our reasonable control. This does not remove rights arising from defective products, failure to fulfil an order, negligence, fraud or other liability that cannot lawfully be excluded.

Any limitation of liability will apply only to the extent legally permitted.

15. Privacy

Our Privacy Policy explains how personal information is processed in connection with the website, payments, fulfilment, digital delivery and customer communications.

By using the website, you acknowledge that you have been provided access to that policy. Any consent required by law will be requested separately where appropriate.

16. Complaints and Disputes

If you have a concern about a purchase, please contact us first at lokorio@memeilo.com.

We will review the information provided and seek a reasonable resolution.

These terms are intended to operate alongside applicable consumer protection laws. Any governing-law or jurisdiction clause must not deprive a consumer of mandatory rights available in their country of residence.

Governing law: [OBTAIN KENYAN LEGAL ADVICE BEFORE INSERTING A GOVERNING-LAW AND JURISDICTION CLAUSE FOR INTERNATIONAL SALES.]

17. Changes to These Terms

We may revise these terms when our products, website, business practices or legal obligations change.

The revised terms will be published on this page with an updated revision date. Changes will not retrospectively remove rights that have already accrued to customers.

18. Contact

Memeilo Lakefronts Finds (Memeilo)
16 Lodwar, Turkana Central-30500, Kenya
Email: lokorio@memeilo.com
Telephone: +254106727518
Website: https://memeilo.com